Terms of Service

1. About Us

WMP IT WorkX (Pty) Ltd ("WMP IT WorkX", "we", "us") is a registered IT services and hardware supplier operating in South Africa. Our registered office is in Pretoria, Gauteng.

2. Acceptance of Terms

By using this website, creating an account or purchasing any product or service, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and agree to these terms in full. If you do not agree, please do not use our website.

3. Products & Services

3.1 Hardware & Products

• All product descriptions, images and prices are provided in good faith and may be subject to change without notice.
• We reserve the right to limit quantities, refuse orders and discontinue products at any time.
• Product images are illustrative. Actual products may vary slightly from images shown.
• Prices are displayed in South African Rand (ZAR) and include VAT where stated.

3.2 Managed IT Services

• Managed IT services are governed by a separate Service Level Agreement (SLA) provided at contract signing.
• Quotations are valid for 30 days unless otherwise stated.
• We reserve the right to subcontract work to qualified third parties while remaining responsible for service delivery.

4. Ordering & Payment

• Orders placed online constitute an offer to purchase. We reserve the right to decline any order.
• Order confirmation is sent by email once payment is received and verified.
• Payments are processed securely via PayFast. We do not store card details.
• Invoices are due on receipt unless a credit agreement is in place.
• For EFT payments, the order will be processed once payment reflects in our account.

5. Delivery

• Delivery is available to addresses within South Africa and select neighbouring countries.
• Estimated delivery times are provided at checkout and are subject to stock availability and courier schedules.
• Risk of loss passes to you upon delivery. Please inspect parcels before signing.
• We are not liable for delays caused by courier services, acts of God, or circumstances beyond our control.

6. Returns & Refunds

Please refer to our Returns & Refund Policy for full details. In summary:

• Faulty products may be returned within 7 days of delivery for a replacement or refund.
• Software and digital goods are non-refundable once accessed.
• Custom-ordered or special-order items are non-refundable unless faulty.

7. Intellectual Property

All content on this website including text, logos, graphics, images, and code is owned by or licensed to WMP IT WorkX and is protected by South African copyright law. You may not reproduce, distribute or create derivative works without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by South African law:

• We are not liable for any indirect, incidental, special or consequential damages arising from your use of our website or services.
• Our total liability in any matter shall not exceed the amount you paid for the specific product or service giving rise to the claim.
• We do not warrant that the website will be uninterrupted, error-free or free of viruses.

9. Support & Tickets

• Support tickets submitted via our portal are addressed during business hours (Mon–Fri 08:00–18:00 SAST).
• Emergency support outside business hours is available under applicable SLA agreements.
• We reserve the right to close tickets that are inactive for more than 30 days.

10. Account Security

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at info@wmpit.co.za if you suspect unauthorised access to your account.

11. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pretoria, Gauteng.

12. Consumer Protection Act

Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

13. Changes to These Terms

We may update these terms at any time. The "Last updated" date at the top of this page will reflect changes. Continued use of our website after changes constitutes acceptance.

14. Contact

Questions about these terms? Contact us at info@wmpit.co.za or call +27 (0)12 000 0000.